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Inquiry

Limousine bus reservation/
information center

03-3665-7220

9:00~19:00/Weekdays
9:00~18:00/Saturday and holidays

Lost-and-found

On Limousine bus

03-3665-7232

9:00~18:00/Open all year round

In T-CAT building

03-3665-7150

All day / Open all year round

Questions and Answers

Limousine bus

01.Timetable
What are the times for the limousine bus leaving and reaching T-CAT?
Timetable for Narita Airport
Timetable for Haneda Airport
How many limousine buses leave from T-CAT per hour?
It differs according to the time of day, but usually about 3 or 4 buses leave for Narita Airport and 1 or 2 buses leave for Haneda Airport per hour.
02.Transit times
How long does it take to get to Narita Airport?
About 55 minutes. Please ensure sufficient time to reach your destination as the bus may be delayed due to road conditions.
For current required time, see here
How long does it take to get to Haneda Airport?
About 25 minutes. Please ensure sufficient time to reach your destination as the bus may be delayed due to road conditions.
For current required time, see here
03.Ticket reservations
Can I reserve a ticket for the limousine bus to Narita Airport?
Yes.
  • Phone (Limousine bus reservation / information center: 03-3665-7220)
Can I reserve a ticket for the limousine bus to Haneda Airport?
No, there are no ticket reservations for the limousine bus from T-CAT to Haneda Airport.
Can I reserve a ticket for the limousine bus by phone?
Tickets can be reserved only for the limousine bus for Narita Airport at the Limousine Bus Reservation/Guide Center (03-3665-7220).
What happens if the bus is full?
If the bus is at capacity, passengers will have to take the next bus.
Can I cancel my ticket?
Yes, you can cancel the bus ticket.
Can I choose how to pay for my ticket?
In addition to cash, credit cards can be used to pay for a ticket at the bus ticket counter for Narita Airport on the 3rd floor of the main building (5:30 - 21:00). If using an IC card (PASMO, Suica, etc.), please go to the Lost-and-Found Department on the 1st floor of the main building or the ticket counter on the 3rd floor of the main building.
04.Bus stop
Where is the bus stop for Narita Airport?
3rd floor departure lobby of T-CAT main building.
Where is the bus stop for Haneda Airport?
1st floor departure lobby of T-CAT main building.
Is the arrival location the same as the departure location?
All buses for Narita Airport/Narita Airport arrive at the 1st floor in front of the Arrival Lobby next to the bus stop for Haneda Airport.
05.Tickets for buses departing T-CAT
Where can I purchase a bus ticket for Narita Airport?
Please go to the bus ticket counter for Narita Airport on the 3rf floor of the main building.
For methods of payment, see here:
Where can I purchase a bus ticket for Haneda Airport?
Please go to the departure lobby on the 1st floor of the main building.
For methods of payment, see here:
Can I purchase a bus ticket for tomorrow?
No, you can only buy today's ticket at T-CAT.
Can I buy tickets for lines other than T-CAT?
Only tickets for the T-CAT line are sold here.
Where can I pick up a reserved ticket?
Tickets reserved by phone can be picked up at the Limousine Bus ticket counter on the 3rd floor of the main building.
06. Lost-and-found
Where is the lost-and-found office and what is the contact information?
Limousine bus lost-and-found
03-3665-7232 / 9:00~18:00 Open all year round
Next to the Arrival lobby on the 1st floor of the main building (at Tourist Information)

About T-CAT

01.How to access T-CAT
Where is the station nearest to T-CAT?
"Suitengu-mae" Station of Tokyo Metro Hanzomon Line. It is connected from the station via an underground concourse.
02.Service for the physically disabled
Is there a handicapped washroom?
The handicapped washrooms are located at the center of the 1st floor of the main building and on the left of McDonalds on the 2nd floor of the main building.
Is there a toilet with ostomate facilities?
There is a multi-purpose toilet at the center of the 1st floor of the main building.
Are there any parking spaces reserved for persons with a disability?
There are exclusive parking spaces at the center of the underground parking concourse.
I use a wheelchair, can I ride the bus?
Unfortunately the limousine bus is not wheelchair accessible.
Please contact the Limousine Bus Service Promotion Center beforehand.
(Limousine Bus Service Promotion Center 03-3665-7232, 9:00 - 18:00, open all year round)
03.ATM
Are there ATMs in the T-CAT building?
There is a Seven Bank ATM in front of KEYUCA Hakozaki Air Terminal shop on the 1st floor of the main building and in the two Seven-Eleven stores. The post office on the 1st floor of the annex building has a Japan Post Bank ATM.
04.Coin Lockers
Are there coin lockers in the T-CAT building?
Coin lockers are located at the center of the 1st floor of the main building and in the underground concourse toward Suitengu-mae Station on the 1st basement floor.
How much does it cost?
Coin lockers cost \200/day to \700/day depending on size.
Are there lockers for oversize baggage?
Some lockers are suitable for suitcases and golf bags.
Luggage can also be kept at the baggage storage.
How much does it cost to retrieve a bag from the locker on the next day?
A fee for a second day will be added after 2:00. Deposit coins for the added fee to retrieve your baggage.
Can I pay with paper money or cards?
No, please pay only with \100 coins.
I lost the key. What should I do?
Go to the security office on the 1st floor of the main building. Please bring your insurance card for confirmation. Other than the locker fee, there is a \1,500 (tax not included) fee for the lost key.
What times can I deposit and retrieve baggage?
Bags can be left or retrieved during the times when the main building is open, from 4:30 to 0:40.
05.Baggage storage
Where is the baggage storage?
The baggage storage is in the Tourist Information Office next to the arrival lobby on the 1st floor of the main building.
How much does it cost?
\600/bag per day.
What time can I deposit and retrieve baggage?
From 8:00 to 20:00 (open all year round)
What cannot be kept here?
Animals, perishable items, dangerous objects, cash, or valuables cannot be left at the baggage storage.
In some cases, it may not be possible to accept oversize baggage depending on the size.
For details, please contact the baggage storage: 03-3665-7308 (8:00-20:00)
06.Money exchange
Where is the foreign currency exchange?
In front of the bus ticket counter for Narita Airport on the 3rd floor of the main building.
When does the foreign currency exchange open?
From 7:00 to 17:00 (open all year round)
What currencies are dealt with at the foreign currency exchange?
The foreign currency exchange deals with 33 currencies. For details, please contact the foreign currency exchange directly.
(Travelex T-CAT currency exchange: 03-5649-8020)
07.Lost-and-Found
Where is the lost-and-found office?
T-CAT Security office
03-3665-7150 / 24 hours a day, open all year round.
Left side of KEYUCA Hakozaki Air Terminal shop on the 1st floor of the main building.

Consultation

  • Limousine bus reservation / information center03-3665-72209:00~19:00/Weekdays 9:00~18:00/Saturday and holidays
  • Lost-and-found

    On Limousine bus 03-3665-72329:00~18:00/Open all year round

    In T-CAT building 03-3665-7150All day /Open all year round

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